Privacy Policy

This Privacy Policy describes how Loupa Labs LLC (“Loupa,” “we,” “us”) collects, uses, and shares information when you visit our website or place an order.

Information we collect

Information you provide: your email address when you join our launch list or contact us, and your name, shipping address, and payment details when you check out. Payment details are collected and processed directly by Stripe, our payment processor — they never touch our servers.

Information collected automatically: basic analytics events (pages viewed, buttons clicked), a randomly generated visitor identifier stored in your browser, and standard log data such as browser type. We may also use the Meta Pixel to measure advertising performance.

How we use information

To process and reserve orders, respond to messages, notify you about product availability, measure demand and advertising effectiveness, and improve the site. We do not sell your personal information.

Payment authorizations

When you check out, Stripe places a temporary authorization on your card. Your card is only charged when your order ships. If an order is not fulfilled, the authorization expires and is released automatically by your bank — typically within 7 days.

Sharing

We share information only with service providers that operate the site: Stripe (payments), Cloudflare (hosting), and Meta (advertising measurement, where the Pixel is active). Each processes data under its own privacy policy.

Cookies and similar technologies

We use browser storage for essential functionality (remembering your visit and which page version you saw) and, where enabled, the Meta Pixel for ad measurement. You can clear browser storage at any time and use browser or platform controls to limit ad tracking.

Data retention and your rights

We retain order and contact records only as long as needed for the purposes above. You may request access to or deletion of your personal information at any time by emailing hello@loupalabs.com.

Contact

Loupa Labs LLC, 123 Placeholder Ave, Suite 4, Los Angeles, CA 90012, United States · hello@loupalabs.com